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- We offer a 30 day change of mind return policy from the date goods have received. To be eligible for a return, your item must be unused and in the same condition that you received it. It also must be in the original packaging. If this condition is not met, a 15% re-stocking fee. Refunds when PayPal is used as the payment method will result in a 3% deduction due to PayPal's refund policy.
- Shipping costs to return the goods will be at the expense of the buyer
- This return policy excludes consumables such as Krytox Lubricants, Switches, Stabilisers and Switch Films
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We reserve the right to monitor return activity for patterns that suggest return abuse. This includes, but is not limited to:
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Excessive returns within a short time frame
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Repeated returns of high-value or high-volume orders
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Returns inconsistent with our stated return reasons or product condition requirements
Customers with unusually high return activity may be subject to:
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A review of their account and order history
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Restrictions on future returns or exchanges
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Restocking or return processing fees
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Account suspension or deactivation, where necessary
We reserve the right to deny any return or exchange that does not comply with our policy. Our goal is to maintain a fair and sustainable shopping environment for all customers.
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